Posting Date Jun 06, 2021
Job Number 21055536
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Astana, 16 Dostyk Street, Astana, Kazakhstan, Kazakhstan VIEW ON MAP
Brand The Ritz-Carlton
Position Type Non-Management
Located Remotely? N
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
We invite you to explore The Ritz-Carlton.
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit.
Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room / tax / incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.
g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in.
Review shift logs / daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.