New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow.
Since then, we have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century.
Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.
Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK and beyond.
This is a full-time position, based in Almaty, Kazakhstan. Normal working time is Monday to Friday, 10am - 7pm.
The purpose of this role is to oversee smooth customer experience across a variety of Crimson programs, by :
Delivering high quality and engaging program experience that facilitate student outcomes and satisfaction
What are the main responsibilities for this role?
Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within Crimson's Client Relations Management (CRM) system Salesforce
Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
Planning and running local events to increase brand awareness for Crimson
Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
Continuously improving sales techniques, process and enhancing industry knowledge
Engaging in outreach activities such as presenting at school talks, careers expos and Crimson seminars when required
Attending industry events as required
Collating fortnightly sales reports in an accurate and concise manner for management
Responding to comments and enquiries on Crimson’s social media platforms
What skills and experience are required?
Proficient in Russian - Spoken / Written
Optional but ability to speak / write Kazakh, English is a plus
Experience in Customer Service, Customer Success
Experience in university admissions (US & UK as priority) will be preferred but not required
Excellent communication skills
Excellent organisational skills
Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.
sector and using CRM (Salesforce) and multiple systems and platforms
Why work for Crimson?
Great culture - diverse, fast paced and self-initiated
Small and close-knit team
Career progression opportunities
If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting edge technology then we'd love to hear from you!
