Massage Therapist Lead
Marriott International, Inc
Astana, Kazakhstan, Kazakhstan
8 дней назад

Posting Date Sep 10, 2018

Job Category Spa

Location The Ritz-Carlton, Astana, Astana, Kazakhstan VIEW ON MAP

Schedule Full-time

Position Type Non-Management / Hourly

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To provide professional management of the Therapist team with responsibility for all guests, business and associate requirements.

To manage the range of Treatments offered by the Spa, ensuring that these are relevant and contemporary to the client’s needs and that they are delivered to the highest standards.

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.

We invite you to explore The Ritz-Carlton.

Job Summary

Provide massage services to guests using props and / or products. Provide body treatments to guests using body scrubs, wraps, and / or hydrotherapy.

Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.

Escort guests to and from treatment rooms. Arrange workstation, treatment room, and / or drapes, and check with guest to ensure guest comfort and safety throughout service.

Promote and sell spa / salon services. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and / or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.

Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor / manager.

  • Maintain current licensure in service area. Assist management in training, scheduling, counseling, motivating and coaching employees;
  • serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
  • protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs;
  • thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others.

    Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors.

    The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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