Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Acknowledging consumer complaints from all channels via the company’s existing tools
Ensuring user experience throughout the investigations
Communicating and coordinating with internal stakeholders to efficiently resolve problems
Recording user complaints and conducting regular root cause analysis report
Minimum of three year experience coming from an international background and capable of independently resolving sensitive and high priority cases as well as dealing with internal escalations, preferably in a financial or E-commerce industry.
Excellent judgment in complicated situations, including effective communication, independent problem solving, and rich complaint handling experiences.
Excellent listening, speaking, reading, writing skills, exceptional oral, and written communication skills in English & Russian
Confident, articulate, hardworking, and passionate.
Proficient level of knowledge / expertise with PC hardware and software (Word, Excel, Access, and PowerPoint).
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Flexible working hours, Casual work attire