Customer Complaint Specialist
Kazakhstan, Almaty
6 дней назад

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Job Responsibilities

  • Acknowledging consumer complaints from all channels via the company’s existing tools
  • Ensuring user experience throughout the investigations
  • Communicating and coordinating with internal stakeholders to efficiently resolve problems
  • Recording user complaints and conducting regular root cause analysis report
  • Job Requirements

  • Minimum of three year experience coming from an international background and capable of independently resolving sensitive and high priority cases as well as dealing with internal escalations, preferably in a financial or E-commerce industry.
  • Excellent judgment in complicated situations, including effective communication, independent problem solving, and rich complaint handling experiences.
  • Excellent listening, speaking, reading, writing skills, exceptional oral, and written communication skills in English & Russian
  • Confident, articulate, hardworking, and passionate.
  • Proficient level of knowledge / expertise with PC hardware and software (Word, Excel, Access, and PowerPoint).
  • Working at Binance

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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