Digital Client Support Specialist - Kazakhstan
Almaty Kazakhstan
5 дней назад

The Digital Client Support (DCS) team is part of the Client Delivery team that closely cooperates with Citi Service teams, Bankers and Product teams.

DCS serves as 1st point of contact for corporate and commercial clients. The role requires fluent English knowledge besides local language knowledge.

Additional language skill is an advantage.

The Digital Client Support Specialist is an entry-level position responsible for assisting in customer related activities especially training clients the various modules and services of Citi's electronic banking platforms and providing resolutions in coordination with the Customer Service teams.

The overall objective of this role is to address external customer issues and provide ongoing customer service support via phone and email.

Responsibilities :

Provide training from entry to advanced level of users of Citi's electronic banking platforms

Prepare generic and client specific training materials

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

Answer customer inquiries in an efficient and timely manner

Maintaining compliance with departmental standards

Conduct necessary analyses to address client needs

Communicate resolutions to clients

Maintain a client portfolio through regular calls and face to face interaction (if circumstances allow)

Qualifications :

Fluent in English, Russian and Kazakh language

Experience in customer service is an advantage but not essential

Clear and concise communication skills in writing and speaking

Proven investigative and analytical skills

Demonstrated ability to support / influence change

Consistently deliver high-quality customer service with focus on exceeding client expectations

Ability to acquire knowledge in a rapid fashion

Education :

Bachelor's degree / University degree or equivalent experience

Travel : Not applicable

We offer :

At Citi, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

From analysts to executives, our people operate as one team where each voice is heard, and each perspective is appreciated.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe.

At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

We aim to support families through all life stages, and do our best to help our colleagues manage work and family life :

We provide additional support to our employees through our Paid Parental Leave Program (maternity leave and paternity leave).

We care about our employees returning from childcare leave and provide flexible working options.

We offer recognition of your efforts through our compensation package with added benefits :

Private Medical Care Program and onsite medical rooms in our buildings

Pension Plan Contribution to Voluntary Pension Fund

Group Life Insurance

Sounds like Citi has everything you need? Apply to join the world’s most global bank and discover the true extent of your capabilities.

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