We currently have a vacancy for a Customer Service Representative at our Huntsman site in Almaty, Kazakhstan.
The Customer Service Representative is accountable for the supply chain, customer service and administrative activities of the Polyurethanes division in Kazakhstan.
The position is key to support the local growth strategy.
Reporting to the General Manager Huntsman Kazakhstan and the Supply Chain Manager in Russia, you will be responsible for managing the supply chain processes in the local organization, including the planning, import, customs clearance, inventory control and customer service for the products sold by the Polyurethanes division, administrative support and office management.
This is a multitasking cross-functional role requiring deep and broad knowledge in the different and extensive experience.
Key accountabilities include :
Order processing from order receipt to dispatch and invoice
Customer contact and response to queries ensuring a high level of customer service
Contract document and pricing management
Customer service- related Credit and data management activities
Planning, Logistics and Inventory Management
Distribution planning of all imported and local goods
Coordination with warehousing and logistics teams to ensure smooth deliveries
Monitoring of deliveries in 1C / SAP, issue resolution
Accountable for of stock levels at local warehouse
Inventory stock takes at local warehouse
Coordination with Russian Supply Chain team
Customs Clearance and Certification
Coordinate the customs clearance process for the products imported into Kazakhstan
Accountable for customs clearance procedures and costs
Monitor changes in Kazakhstan import duties and legislation
Apply and obtain licenses and certificates to enable the import into Kazakhstan
Administrative support including the document flow and records retention
Accountable for the office management following the Huntsman EHS, compliance standards
Close cooperation with the local accounting service provider
Coordination with Russian EHS, Admin team
Core skills, knowledge, and experience required :
Language skills : fluent in Russian and English
Supply Chain and Customer Service or Commercial experience in similar environment more than 5 years
Deep knowledge of supply chain processes
Experience of 1C and SAP in order processing and planning
Import, export trade experience
Logistics and planning experience is a plus
Knowledge of customs procedures and regulations
Understanding of certification processes to import goods into Kazakhstan
Excellent organisational and communication skills
Customer oriented, flexible and independent
It is a great time to join our progressive business as we continuously strive to grow improve our efficiency and deliver our customer promises.
Please submit your resume on-line with reference to this vacancy.