Field Service Engineer.
Agfa
Almaty, KZ
6 дней назад

NATURE & SCOPE

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence, and will take part in the deployment of new systems as planned by the project manager.

He / she will be responsible for providing on-site or remotely - support to the sites , in the first place in region Almaty.

On-site or thru remote connection, this person will analyze issue and define corrective actions, and execute those or steer on-site interventions by the local engineers

  • ALMATY
  • MAJOR ACCOUNTABILITIES

  • Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
  • Completing Preventative Maintenance and Functional Management Inspections.
  • Ordering and managing repair parts cycle times.
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Maintaining tools and test equipment properly and ensuring they are calibrated.
  • Meeting applicable regulatory requirements.
  • Managing vendors’ service delivery processes in compliance with Agfa Healthcare policies.
  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
  • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
  • May include training of clinical staff on designated equipment.
  • JOB PROFILE

  • Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years, experience servicing electronic equipment.
  • Good theoretical knowledge and practical skills in PC hardware / software.
  • Experience interfacing with both internal team members and external customers as part of a solution based service process.
  • Experience diagnosing and repairing mechanical, electromechanical, and / or electronic equipment (experience in medical equipment is an asset).
  • Experience troubleshooting and responding to customer concerns.
  • Frequent business travelling are possible.
  • Working time 9., Mo-Fr in the office.
  • Agfa will only employ those who are legally authorized to work in the respective region.
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
  • Change agent and process oriented.
  • WHAT WE OFFER YOU

  • Full scope responsibility for the end-to-end processing of customer requests
  • The chance to build and maintain a solid customer base providing long-term support
  • A truly international team of colleagues in a friendly environment
  • Competitive salary and benefits package
  • Permanent employment agreement (private medical care, quarterly bonus )
  • Professional training availability
  • Convenient office location to commute
  • Сообщите об этом задании
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