Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX.
Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation.
Know and understand the hotel selling strategy for maximizing hotel occupancy and revenue. Strive to follow this strategy when selling hotel to prospective guests using feature and benefit sales skills.
Also play an integral part in assisting with emergencies, (fire, medical, power / system failure) by contacting the designated personnel for immediate assistance.
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
We invite you to explore The Ritz-Carlton.