JOB SUMMARY : Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas.
Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.ROLES AND RESPONSIBILITIES : -
Management of Spa Operations and Budgets;- Ensuring and Delivering Exceptional Customer Service;- Ensures all employees have the proper supplies, equipment and uniforms;
Manages supplies and equipment inventories within budget;- Maintains cleanliness of spa and related areas and equipment.
EDUCATION AND RELATED YEARS OF EXPERIENCE : - 2 year College diploma or 4 year bachelor's degree in Hotel Management, Hospitality, Business Administration, or related major;
2 years experience in the spa, guest services, or related professional area;- Good knowledge of Russian and English languages.
TECHNICAL AND INTERPERSONAL SKILLS : - Strong communication skills;- Strong time management capabilities.