The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.
Solution Architect is the main partner to Frontline during solutioning to maximize the impact of solutions for the client.
Solution Architect is a curator of solutions and aggregator across products for segments during solution bundling and helps AM tell the story’ to client.
They play a critical role in ensuring relevancy and driving differentiation across all segments resulting in better relationships, market share and revenue.
recommends needs-based solutions in coordination with Products, Services and Marketing Bridges gap between Frontline sales team and product / solution expertise Lead CSC complex value propositions development and sale : Pulled into deals by CSCL when solution is complex or requires customization (e.
g., requires combination of multiple products, service, or platforms) Works with the CSCL to identify the right squad from a solutioning perspective to ensure the appropriate expertise is assigned to a client opportunity / RFP Main partner to AMs and BDs in developing and quantifying value proposition for integrated, customized solutions across products / services Iterates with frontline teams at different stages (e.
g., value proposition creation, proposal development) to ensure solution meets client-specific needs Develops business requirements document in collaboration with product specialists and technical architect.
Engages relevant expertise (from Sales Specialist and Solution Specialist) within the CSC, and across other CSCs (engage other SA’s assigned to other segments) as needed Market / segment innovation Creates solutions & proactively builds solutions for known market needs.
Solutions across the Mastercard toolbox, knitting together assets in bundles that can be readily deployed to address key customer pain points.
Identifies enabling partners i.e. external parties such as fintechs, for solutioning when capabilities are not present internally within MA Rinses and repeats successful solutions and sales approaches Knowledge, insights and best practice sharing :
Deep knowledge of which solutions work in which environments.
In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone.
In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.
Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.
Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.