Risk manager
Almaty, Almaty Province, Kazakhstan
4 дня назад
Job Description


Under the direction of the respective Director of Risk Services for the geography, the role has responsibility for payment cards fraud prevention, management of fraud, security and risk in the external Visa payment infrastructure in one or more countries.

Support implementation of the global risk management strategy in the assigned markets

Ensure that the Risk Services, Service Level Agreement is implemented in the assigned markets

Under the guidance of the Senior Director of Risk Services for the geography, develop and implement country plans, including CNP Roadmaps, Country Security Plans

Support country management in overall business development


Through implementation of Country Risk Plans

  • Achieve market-level fraud targets (issuing and acquiring, cross border acquiring and CNP acquiring)
  • Manage client risk relationships (risk councils/forums, risk and security training, other)
  • Manage country risk initiatives and projects
  • Support execution of acceptance or data security compliance programs (e.g., MFP, APM, GMCMP, AIS, other)
  • Support deployment of risk products and solutions (e.g., AA, VRM, FPB, CPP, other)
  • With Corporate Communications, manage Visa's risk communications strategy
  • Support Credit Settlement Risk, AML, Enterprise Risk Management and Risk Strategy & Operations in risk identification and mitigation
  • Build relationship with industry stakeholders, government and law enforcement


Reduce fraud and minimize the impact of data compromises by

  • Managing investigation and arrest cases
  • Manage data compromises (distribution of compromised accounts, coordinate communications with Corp Relations)
  • Manage issuance of compromise-related alerts, updates and fraud-related articles for clients (managing emerging fraud trends, Merchant monitoring best practices, etc.)
  • Manage law enforcement, prosecution and regulatory training seminars
  • Support organization of Visa's CEMEA Risk Summits and Sub-Regional Risk Executives Councils
  • Responsibility for National Risk Councils for clients, merchants, regulators, vendors and Law Enforcement 


Principle Responsibilities/Key Results Area

  • Develop dynamic country plans and secure agreement from country managers for key markets
  • Create market level medium term (3 years) fraud mitigating roadmaps to address emerging fraud trends
  • Working with Country Managers and BDM to ensure compliance to Visa risk programs (i.e., MFP, GMCMP, APM, etc.,) and manage non-compliant clients back to compliance status
  • Manage Visa Risk Councils in assigned markets; conduct regular meetings and use them to progress risk initiatives
  • Achieve AIS compliance targets
  • Support secure EMV Chip card roll-out, VbV implementation
  • Reputation management and communications – With Corporate Communications, manage risk communications strategy for large account compromises. Develop risk communications plan in identified markets.
  • Ensure expenses do not exceed budget allocated by the Senior Director of Risk Services for the geography
  • Manage major compromise cases – analysis, account distribution, communications, follow-up, resolution etc.
  • Manage fraud account case follow-up from clients, LE and regions
  • Manage arrest cases – urgent account verifications, statements, affidavits, expert witness, LE information needs
  • Conduct seminars for banking representatives, law enforcement, prosecution and regulators training seminars
  • Promote enhanced payment card fraud legislation and/or the need for improved prosecution standards
  • To support Visa member banks in day-to day activities and execution of the banks risk strategy
  • Promote enhanced requirements to security of payment transactions and risk management in regulators' acts and regulations
  • Promote fraud risk management related cooperation with other payment cards brands if possible and legally permitted
  • Promote Visa Global Payment System Risk Strategy with industry stakeholders and governments



  • At least 8 years risk management experience gained through consumer banking and card operations
  • Degree qualified. post-graduate qualifications preferred


  • Computer skills in Microsoft Office and related software
  • Data analysis skills
  • Knowledge of LE operations
  • Knowledge of card crime laws and prosecution
  • Data Security Certifications / knowledge or relevant technical skills are an advantage


  • Consumer banking and card operations experience
  • Understanding Visa operations, products and services
  • Risk management expertise
  • Team work
  • Customer service experience
  • Presentation and negotiation skills
  • Training skills
  • Fluent business written and spoken English, Russian, Kazakh

Additional Information

All your information will be kept confidential according to EEO guidelines.

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