Customer success manager

CM.com

Kazakhstan, Almaty

5 дней назад

Description

independently manage a portfolio of customers across a range of different branches;

be in daily contact with customers by proactively reaching out and initiate dialogues;

manage the customer relationship throughout the lifecycle by monitoring transactions, satisfaction levels and customer engagement;

proactively share customer feedback for further development of the platform;

provide solutions to customer complaints / issues in a timely and professional manner;

daily helicopter view to see which onboarding needs attention or actions;

identify sales opportunities and team up with relevant colleagues for follow-up.

What You Offer

Bachelor’s degree;

5- + years’ relevant business experience in (technical) customer success management, account management, project management or consultancy, preferably in telecom, mobile or marketing technology;

Experience or affinity with contact center software / SaaS / CPaaS is a great asset;

Proven track record of onboarding and implementation of complex Enterprise accounts;

Excellent relationship builder;

Strong communication skills; fluent in English and Russian, knowing of the Kazakh language will be an advantage;

Business savvy : ability to translate customer needs into product functionality;

Ability to consume and transcribe technical documentation for customers, along with an understanding of API architecture and use cases;

Experience with managing multi-stakeholder relationships;

Knowing that customer focus is about leading them and not just doing what you’re asked’;

Experience or affinity with customer contact software is a great asset;

Structured, excellent time management and organizational skills.

Next to this

You are energetic, proactive and have a continuous improvement mindset;

You are flexible and like working in a changing organization;

Availability : full time job / h.

What We Offer

A challenging job within an innovative and international, fast-growing company;

Competitive salary and bonus structure based on skills and experience;

The opportunity to shape your job with your own skills;

Awarded to be a Great Place to Work 1 by CM.com employees;

Working together with motivated and entrepreneurial colleagues from all over the world;

Onboarding and buddy program to help you to get up to speed;

Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;

Regular (social) events such as Q-meetings;

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