Customer success manager
CM.com
Kazakhstan, Almaty
5 дней назад

Description

  • independently manage a portfolio of customers across a range of different branches;
  • be in daily contact with customers by proactively reaching out and initiate dialogues;
  • manage the customer relationship throughout the lifecycle by monitoring transactions, satisfaction levels and customer engagement;
  • proactively share customer feedback for further development of the platform;
  • provide solutions to customer complaints / issues in a timely and professional manner;
  • daily helicopter view to see which onboarding needs attention or actions;
  • identify sales opportunities and team up with relevant colleagues for follow-up.
  • What You Offer

  • Bachelor’s degree;
  • 5- + years’ relevant business experience in (technical) customer success management, account management, project management or consultancy, preferably in telecom, mobile or marketing technology;
  • Experience or affinity with contact center software / SaaS / CPaaS is a great asset;
  • Proven track record of onboarding and implementation of complex Enterprise accounts;
  • Excellent relationship builder;
  • Strong communication skills; fluent in English and Russian, knowing of the Kazakh language will be an advantage;
  • Business savvy : ability to translate customer needs into product functionality;
  • Ability to consume and transcribe technical documentation for customers, along with an understanding of API architecture and use cases;
  • Experience with managing multi-stakeholder relationships;
  • Knowing that customer focus is about leading them and not just doing what you’re asked’;
  • Experience or affinity with customer contact software is a great asset;
  • Structured, excellent time management and organizational skills.
  • Next to this

  • You are energetic, proactive and have a continuous improvement mindset;
  • You are flexible and like working in a changing organization;
  • Availability : full time job / h.
  • What We Offer

  • A challenging job within an innovative and international, fast-growing company;
  • Competitive salary and bonus structure based on skills and experience;
  • The opportunity to shape your job with your own skills;
  • Awarded to be a Great Place to Work 1 by CM.com employees;
  • Working together with motivated and entrepreneurial colleagues from all over the world;
  • Onboarding and buddy program to help you to get up to speed;
  • Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;
  • Regular (social) events such as Q-meetings;
  • Сообщите об этом задании
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