Shop Assistant
Dufry
Kazakhstan, Astana
7 дней назад

Job outline

Your primary responsibility is Customer Service

Work to make customers and learn to sell by satisfying customer needs

Greet customers promptly and courteously as they enter the store

Direct customers throughout the store or to the specific area the customer requests

Whenever possible find out the specific needs of each person that enters the store

Give accurate and current information and if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store

Maintain the feedback loop by turning in customer comment cards

Understand the Dufry Retail Philosophy and the spirit of the returns policy

Maintain a positive and cheerful attitude and cooperate with and support other team members

Check stock daily to ensure that all products are adequately stocked and available for customers

Help the Shop Manager by suggesting alternative locations for products

Maintain store image by adhering to the dress guidelines as outlined in the Retail Employee's Handbook

Maintain a clean and well-organized back-stock as well as employee break area

Operate the cash register and be consistently accurate in money handling

Know the procedures for processing paperwork between the store and other departments

Practice security measures that help prevent theft; understand the procedures for handling shoplifters and practice safety consciousness at all times

Set and achieve goals during each review period

Take advantage of the training opportunities that are offered

Requirements :

  • Elementary English;
  • Communication skills.
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