About Glovo :
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.
We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.
It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
Your work-life opportunity :
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market.
How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.
As an Account Manager, you will be a key role in the Glovo Partner Operations team. You will be directly responsible to build and maintain good relationships between our partners and our company.
You will be liaising with the most highly regarded brands, stores, and restaurants in your city.
Be a part of a team where you will :
Give you the trust and support to grow, develop, and make a difference while encouraging you to bring your unique perspective to the table
Collaborate together and learn from each other
Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) .
Ensure that Glovo has the best content by signing exclusivities with partners.
Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
Improve Glovo’s revenue through commission renegotiation and selling assets.
Understand, build action plans and follow up on churned and inactive partners.
Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
You have :
An empathetic, inclusive and curious attitude
A passion to make a positive impact on the life of millions of people through technology
At least 2 years of experience in high-performance account management or Business Consultancy.
Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.
Comfortable working in a high growth and high-performance start-up with a fast pace.
Computer literate; good knowledge of Google Docs and MS Office, Excel
Excellent Local Language and English skills.
Strong Commercial skills.
Good communication and interpersonal skills
Project management skills, highly organized and detail-oriented.
Problem solver, data-driven with an analytical approach
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Main KPIs :
Partner growth GMV and Orders
Of orders in promo paid by partner
Achieve other revenues from selling assets / Monetization
Ops Kpis that affect Ux such as cancelations due to partner or Wrong or missing items
Main Areas of Contact :
Marketing local team
Ops local team
Finance local team
Partner support and content
Sales local team
Experience our Glovo Life benefits :
Enticing equity plan
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Flexible time off (take the time you need) and hybrid working model (own your time)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
External learning budget
What you’ll find when working at Glovo :
Gas : We work with energy, innovation and passion for what we do. We are committed.
Care : We act in the best interest of a sustainable future.
Good vibes : We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
Stay Humble : We embrace mistakes and feedback to learn from them.
Glownership : We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!Wanna take a peek into what it's like to work at Glovo?
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