Operations Manager
Wolt
Almaty, Kazakhstan
1 день назад

About Wolt Wolt is an Apple-awarded technology company building the one app for discovering and getting great food in your city.

Choose a restaurant, build your order and hit send. Follow your order’s progress by the minute and have your meal delivered to your home or your office, or pick it up yourself.

Wolt is active in 19 countries and more than 60 cities today, servicing 2.5M+ customers. We’ve raised more than €150M in financing from renowned U.

S. and European based investors such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. Before Wolt, our investors have backed companies such as Alibaba, Netflix, Just Eat, Adyen, iZettle, Intercom and Zoom.

We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way. Apple selected us as their Editors' Choice, Wired named us one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-

under-30 in Consumer Tech list, and the Nordic Startup Awards named us Company of the Year. About Wolt’s operations The role you are looking at is a part of Wolt’s operations team.

The ops team in each city is the heart and soul of Wolt. Every country team is a startup within the company. As a member of our ops, you must have a passion for getting things done and solving problems daily together with your team.

There will be no two days alike as you set out to build a new business in your market. If you are creative, like moving fast and thrive when you need to figure out what to do rather than wait to be told what to do, then do apply today.

About the Operations Manager role As an Operations Manager at Wolt you are the person who is in charge of two things in your country : the courier partner operation as well as the customer service operation.

This means you are ultimately responsible for every order being a successful one. Either so that it arrives on time at the right location, or that if something goes wrong, it is handled amazingly well, kindly and professionally by our support.

For this to happen you need to onboard and maintain a healthy community of first dozens, then even hundreds motivated and happy courier partners who know what they are doing and are at the right place at the right time.

You also need to build and maintain a solid internal support operation, both for our couriers as well as our customers. All of this requires both people leadership and analytical skills, getting your hands dirty and working well together with your General Manager as well as the rest of your country team.

What you will do Operations - Managing the food-delivery process by ensuring a kind, professional and thought-through experience, all the way from our restaurant partners by our courier partners to our hungry customers-

Continuously improving efficiency and satisfaction KPIs - Create and improve business processes that drive the operation towards efficiency and profitability, while allowing the business to scale-

Make sound and critical business decisions based on the vast amount of data that the Wolt platform provides you with- Perform efficient demand and supply planning while developing competitive and attractive payment models for our courier partners-

Expand to new cities and scale operations - Play a crucial role in developing Woltwide operations technology solutions together with HQ Product team Courier Partners -

Onboard, retain and grow the number of happy courier partners on Wolt’s platform to ensure a healthy and sustainable delivery operation in the city-

Develop and apply service level expectations for courier partners - Manage the payment schedule for our courier partners Collaborate with Internal teams -

Work closely with the General Manager on developing the local business strategy and launching business development initiatives -

Exchange with the Woltwide OM community and the product development team on developing operational tools that help scaling the company and your market-

Work with the marketing team to create and execute marketing campaigns About You - You have several years of experience in management consulting, private equity, business development or operations management -

This job requires strategic planning, but it also requires a lot of hands-on doing. You’ll get to both make the analysis and execute on it.

This is why we wish you have the ability to combine an analytical mind with a hands-on, getting things done approach while being great with people.

  • You need leadership skills and the ability to show the direction, as well as the genuine will to support your team members and your courier partners on their way-
  • You’re able to navigate complex business data and make critical decisions, then check on the results and refine your actions going forward-

    You’ll be working closely with your General Manager and the rest of the country team. It’s crucial you enjoy being a part of this kind of startup-

    within-a-startup team while leading your own bits of the operation - Fluent in Kazakh and / or Russian and able to work in English-

    You are willing to do what it takes and learn how to become a successful entrepreneur

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