Define your career
At Nokia, we’re enabling a new type of network a versatile, intelligent, reliable network that will become the seamless fabric of our connected lives.
We’re ready to meet the huge demand on network performance and access; the need to simplify, optimize, and automate the complex flow of data across the network;
the need to transform the way networks, data, and technology not only connect us, but work for us intelligently, seamlessly to enrich our lives.
No other company is better positioned for leadership in the change : Nokia has always focused on serving human need. Today, more than ever before, it’s our integrity, our values, and focus on the human possibilities of technology that set us apart effortless, intuitive technology, designed to help people thrive.
Mandatory location is Almaty, KAZAKHSTAN with some amount of travel to customer sites in different cities / countries when required.
Fluent Russian and English is a must for this position.
As Nokia’s ION Customer Engineering Turkey HUB we’re looking for New Product Introduction (NPI) expert in order to deliver NPI activities for TCA cluster.
Within the team, you will find the opportunity to work on the next generation IP routing technologies in an international setting and be part of a team of experts.
As ION Customer Engineering team, we are the frontend experts. Our main mission is delivering engineering activities for IP product portfolio within customer projects.
As an NPI, you will be involved in proposing solutions for customer needs, ensuring flawless delivery of installation and commissioning activities, leading configuration, integration and customer acceptance activities of Nokia’s IP routing portfolio.
Main Responsibility Area
In conjunction with the Consultancy, TPM and Engineering Competence teams; NPI engineer is responsible and accountable for :
Ensuring efficient delivery of IP Routing Products and Solutions presentations / PoC / Demos to customers
Ensuring solution architecture is right first time’ and meets contracted compliance levels
Reviewing and validating engineering requirements against product capabilities
Ensuring hardware, software and firmware versions are identified for solution,
Ensuring pre-existing limitations and defects are identified in order to make sure that the solution can be engineered to meet requirements
Supporting network consultants during development of the solution and customer design reviews
Identifing technical skill gaps of other organizations involved in the project and perform workshop / OJT when required
Reviewing and approving Methods of Procedures prior to implementation
Providing customers with a variety of support services, including but not limited to providing remote and on-site level 1 operation support (resident at customer premises or not)
Providing technical support activities such as configuration support, network element deployment support, maintenance release and software update and on-site training
Providing remote and on-site recovery support in the event of an out-of-service / outage condition caused by a disaster
Making escalation to support groups when needed
Maintaining interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer
Creating technical documents (ECP's, MOP's) and training materials.
Providing problem resolution assistance and training to other technical support personnel as required.
Participating in Field Trials, Proof of Concepts, Preliminary Acceptance Tests, Customer Demos / Workshops.
BA or MA degree in telecommunication, information technology or engineering
Fluent Russian and English.
4+ years of relevant experience of IP / MPLS networks
Excellent communication skills and customer orientation
Strong solution oriented mindset and problem solving skills
Ability to work under pressure and with tight deadlines
Ability to learn effectively and quickly
Willingness to travel to customer premises
Any other foreign language is a plus
Strong knowledge on Nokia Service Router family products is a big plus
Understanding of scripting, Linux / Unix platforms is a plus