IT On-Site Support Engineer
International company
Atyrau
2 дня назад

IT On-Site Support Engineer

Competences : Technical :

Technical :

  • ITIL-processes knowledge : Able to articulate the vision for the IT processes used in work : Change Management, Incident Management, Request Fulfillment, Asset & Configuration Management;
  • Network and Infrastructure : Able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities.
  • Has knowledge of Video Conferencing and Collaboration environment, Audio and video systems and equipment.

  • VC&C : Has practical knowledge of using Audio Visual and Video Conferencing equipment based on various technologies like Tandberg, Polycom, Cisco, etc.
  • EUC equipment : Able to install and maintain equipment, provide diagnosis of hardware problems;
  • Network and Infrastructure : Able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities.
  • Has knowledge of server environment, e.g. virtualization, backup systems, etc.

  • Microsoft products and technologies : Has knowledge of software products e.g. Operating system, Office suites, Server family, tools : MS Active Directory and Exchange tasks management;
  • Third-party software : Knowledge of installation and troubleshooting of office environment applications;
  • Good communication skills (English, Russian, Kazakh languages)
  • Requirements :

  • Higher professional (technical or engineering-economical) education
  • At least 5 years of experience in IT services, working in complex IT environment on engineer, senior engineer or supervisor roles
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