Posting Date May 11, 2022
Job Number 22040202
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Almaty, Esentai Tower, 77 / 7 Al Farabi Avenue, Almaty, Kazakhstan, Kazakhstan VIEW ON MAP
Brand The Ritz-Carlton
Position Type Non-Management
Located Remotely? N
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
We invite you to explore The Ritz-Carlton.
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station.
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
Receive, record, and relay messages accurately, completely, and legibly. Activate / deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly.
Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
Enter and locate information using computers and / or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.