Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Our 107,000 colleagues serve people in more than 160 countries.
The position of Sales Support Assistant is within our Infectious Disease EM Business Unit is located at Abbott Rapid Diagnostics Almaty, Kazakhstan.
The goal within each of these core markets is to ensure Abbott RDx leads in the move toward POC within both a primary and secondary care setting, consistently meeting business objectives.
The role of Sales Support Assistant is to support ARDx in building competitive advantage through the way we look after customers (internal and external), formalize and manage our relationships with them.
Responsibilities and Duties
The role is responsible for a variety of sales support and order processing functions for internal and external customers to facilitate business objectives
The role supports the customer either directly or indirectly but does not have sales targets and is not in receipt of a sales commission or similar bonus
Direct support would include dealing with inbound customer contact (i.e. enquiries, complaints), order management / status, outbound contact, updating customers, e.t.c.
Dealing with non-technical complaints or enquiries (i.e. late shipment, back order, e.t.c.)
Indirect support would include preparation of tenders and contracts and reports for the sales organisation, e.t.c.
Use of computerised system for tracking and information gathering related to order management / status
2-3 years work experience in a Service environment
Preferred Qualifications :
proficient in MS Word, Excel and Outlook
good keyboarding and typing skills
detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
SAP or other ERP system experience as advantage
Good communication and interpersonal skills
Demonstrated ability to maintain positive people relationships and build strong links with all departments
Team player with a high level of initiative, energy and enthusiasm
Challenge-minded with a high persuasive power
Driven by objectives, solutions, meet the deadlines and customer satisfaction
If you are interested in this opportunity, please do not hesitate to reach out and apply with your CV.