Customer Service Manager
Danone в России
5 дней назад
source : HeadHunter

Danone is a global company with an inspiring mission, "bringing health through food to as many people as possible". Danone produces incredible products in 4 different areas : dairy, infant nutrition, medical nutrition and waters.

Our ambition is to become a purpose driven company with a collaborative, agile, open and learning organization where 100000 unique talents grow.

Essential Dairy & Plant-based division (EDP) produces and markets fermented fresh dairy products. In Russia we have 16 modern plants to produce our key brands Danone, Prostokvashino, Activia.

Actimel, Danissimo. At Danone, our purpose is to favour healthier eating practices, and we believe this can only be achieved by considering food in the broader sense : a cultural, social, emotional and physiological experience, where both nutrition and enjoyment play a key role to sustaining health.

Customer Service Manager is responsible for strategy development and implementation with key clients and export partners and their maximum satisfaction with Danone collaboration.

In this role you will :

  • Control the accuracy of product replenishment for distributors according to the Route-to-Market strategy;
  • Analyze the number of processed claims, in a short time and maximum customer satisfaction find solutions which will suit both sides and improve the efficiency of the process;
  • Ensure quality of master data, lead and implement changes in development of SAP opportunities and reporting;
  • Manage accounts receivable : processing of returns and shipping, control Order to Cash process and risks of distributors debts, improving the efficiency of the process;
  • Manage the team, engage them into the processes and develop them to manage expectations.
  • We are looking for you if :

  • Fluent English;
  • Degree in Supply Chain or Economics;
  • At least 3 year experience in FMCG sector in Supply Chain or Route-To-Market implementation;
  • Strong managerial skills;
  • Strong presentation skills.

    In Danone you will get access to :

  • Work in a dynamic and professional team;
  • Opportunities for development and career growth;
  • Competitive salary and compensation package;
  • Comfortable office.
  • Contribute to a healthier world.

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