Trainer - Call Center (They/She/He)
Almaty, Kazakhstan
4 дня назад

About Glovo :

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun! We believe that diversity adds incredible value to our teams, our products, and our culture.

We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. In your application, please feel free to note which pronouns you use (For example : she / her / hers, he / him / his, they / them / theirs, etc).

Your work-life opportunity :

We are looking for a Trainer to help employees cultivate their skills and knowledge. You will provide complete training to share your expertise in ways that motivate others.

The goal is to promote efficiency and competitive advantage by analyzing trends and developing the skills of a team.

Be a part of a team where you will :

  • Communicate with managers to determine training needs and schedule training sessions
  • Analyze the statistical performance data and identify areas for improvement
  • Analyze quality audit outcomes and carry out appropriate effective training programs
  • Conduct workshops, individual training sessions, online and offline training sessions
  • Prepare training materials such as handouts, work instructions, knowledge tests, presentations, videos
  • Onboard and mentor new employees
  • Monitor employee performance and respond to their training needs
  • Cascade new information and trainings to the existing team of agents
  • Translate short documents from English to local languages
  • Maintain knowledge base in a local language
  • Create and update training courses in LMS
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
  • You have :

  • Minimum of 1 year of similar experience
  • Excellent computer competence, including experience with databases and Microsoft Office and / or Google Drive (esp. Slide and Powerpoint);
  • e-learning software is an asset

  • English level C1
  • Excellent grammar skills in Kazakh and Russian
  • Willingness to develop new techniques of teaching & training
  • Great communication, presentation, and public speaking skills
  • Knowledge of QA terms, tools, and methodologies
  • Analytical skills and familiarity with reporting and data handling
  • Detail-oriented with strong problem-solving and decision-making skills
  • Strong Customer Service mindset
  • Ability to work in a team, keep a positive attitude, working under pressure and with short deadlines in a fast-changing and dynamic environment
  • Organizational, prioritizing and time management abilities
  • An empathetic, inclusive and curious attitude
  • We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

    Experience our Glovo Life benefits :

  • Enticing equity plan (if applicable)
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget
  • What you’ll find when working at Glovo :

  • Gas : Driven to deliver quality results quickly
  • Good Vibes : Bring positivity and communicate openly
  • Stay Humble : Self-aware and open to learning
  • Care : Uplift people and the planet
  • Glownership : Act as proud owners
  • High Bar : Focus on Top Performance
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