Head of Office
World Health Organization
Almaty, Kazakhstan
4 часа назад


All Member States of WHO in the European Region share the common value of the highest attainable standard of health as a fundamental human right.

All of WHO's actions are based on this and rooted in the underlying value of equity as described in the General Programme of Work.

The 13th General Programme of Work defines the mission of WHO as one to promote health, to keep the world safe, and to protect the vulnerable.

The GPW calls for heightened accountability, prioritizing impact and outcome at country level, and to improve the lives of three billion people, through universal health coverage, through addressing health emergencies, and promoting healthier populations.

  • WHO's mandate revolves around six core functions : (i) providing leadership on global health matters; (ii) shaping the health research agenda;
  • iii) setting norms and standards; (iv) articulating evidence-based policy options; (v) providing technical support to countries;
  • and (vi) monitoring and assessing health trends.

    The European Region (EURO) of WHO is made up of 53 countries, with over 880 million people. The diversity of people and health situations requires, on the demand side, a solid understanding of the emerging socio-economic, epidemiologic and demographic patterns and trends at both aggregate as well as national and sub-national levels, with due sensitivity to disadvantaged populations and vulnerable segments of the society.

    On the supply side, it is equally crucial to have a solid understanding of the commonalities and divergences of the health systems, the circumstances and political economy under which they have evolved and operate and, more specifically, how these bear upon the way the health system stewardship function of health ministries is carried out.

    The objective of the Division of Country Health Policies and Systems is to assist the Member States of the WHO European Region to design, adopt and implement appropriate health policies and systems to strengthen Universal Health Coverage in the Region.

    By fostering inter-programmatic collaboration and jointly delivering against WHO's Global Programme of Work (GPW), European Programme of Work (EPW),Sustainable Development Goal (SDG) indicators, and the triple billion goals more effectively and efficiently, the Division focuses on assisting Member States to :

  • Enrich the evidence base for policy design and interventions, including through EURO's publications programme.
  • Achieve Universal Health Coverage by strengthening national, regional and local health policies, public health and the health system pillars in line with WHOstrategies and policies and SDGs.
  • Strengthen health system investment to adopt and implement policies that promote health, prevent illness and facilitate access to quality health services, byensuring an inclusive approach across the life course.
  • Build capacity for health systems innovation.
  • Provide high-quality, integrated, people-centred health services, based on primary health care strategies.
  • Promote health across the life course, particularly focusing on (1) child and adolescent health; (2) sexual and reproductive health, including making pregnancysafer and women's health;
  • 3) healthy aging, disability and long-term care; and (4) mental health.

  • Ensure effective health governance and financing.
  • Strengthen the health workforce.
  • Develop frameworks which increase access to affordable medicines and technologies and promote the uptake and implementation of digital technology.
  • The WHO European Centre for Primary Health Care is a part of the Division of Country Health Policies and Systems and contributes to the above objectives guided by the Director of the Division.

    It is the home of the primary health care programme of the Division It focuses on providing technical support to Member States on primary care as the key to integrated health services delivery for universal health coverage and health systems strengthening.

    It promotes better performing health systems by working to strengthen primary health care in the digital age creating strong links with public health services, mental health services, specialised health care services particularly for management of complex chronic conditions and social / long-term care services.

    The Division aims to enhance the support provided to Member States in their efforts to optimize the provision of people-centred, integrated health services delivery.

    The GDO's Programme enables countries to benefit from international experience in improving the health service delivery function of their health systems through the enhanced role for primary care in line with the country's national health policy and strategies.

    The function of the Centre has been defined according to four core pillars, to which the technical staff in alignment with the Health Services Delivery Programme are expected to work :

    1) Knowledge synthesis : Ensuring a conceptually sound and continuously evolving evidence-based informs the foundation for technical assistance, systematizing innovative thinking and evidence and organizing messages into a common narrative and vision for priorities in-house.

    2) Country support : Providing technical assistance as requested by Member States, leveraging experiences across countries by documenting and collocating practices to optimize the delivery of services.

    3) Policy analysis for change management : Deciphering priority lists of actions, policy options, mechanisms and tools for processes like leading and managing service delivery transformations, coordinating capacity building and training programmes and disseminating policy tools and instruments.

    4) Alliances and networking : Identifying synergies with global health initiatives, fostering partnerships with leading academic institutions, think tanks, and collaborating with Development Partners and other actors working with and across Member States


    The Head of WHO Geographically Dispersed Office (GDO) on Primary Health Care in Almaty is to strive towards improved effectiveness and efficiency, improved administration and financial management of the office and to promote, guide and oversee the development and implementation of activities assigned to the Alma-Ata Office in the context of the vision of the Regional Office for Europe, the objectives of the Division of Country Health Policies and Systems and within the limits of the authority delegated by the Regional Director.

    The incumbent is to support the Director of the Division in developing strategic directions of the Division's work on people-centred integrated health services with a key focus on primary care.

    In the area of people-centred integrated health service delivery, the incumbent is to direct and supervise the implementation of activities and strengthen strategic leadership and capacity of the Regional Office by providing policy advice to European member states on a regular basis.

    Management of the technical programme includes formulation of country projects, implementation, monitoring, and evaluation of outcomes.

    Under the guidance of the Director of Division of Country Health Policies and Systems the incumbent will assume the following responsibilities :

    1) Core responsibilities as Head of WHO Alma-Ata Office for Primary Health Care include :

  • To manage the Alma-Ata Office in all aspects of work at highest standards and in accordance with WHO general rules and procedures;
  • To be responsible for overseeing the work of all staff in the Alma-Ata Office with particular emphasis on technical implementation;
  • To lead negotiations with the host country regarding sustainable funding of the activities of the office to support delivery of services / products within country and inter-country work plans;
  • To ensure effective management of human and financial resources of the Alma-Ata Office;To represent WHO in the host country in the framework of the power delegated by the Regional Director.
  • To support the Director of the Division of Country Health Policies and Systems with preparing technical documentation for the WHO Governing Bodies (World Health Assembly, Executive Board, Regional Committee and the Standing Committee of the Regional Committee (SCRC) and other senior management and advisory meetings) and corporate processes.
  • To lead WHO's strategic and technical cooperation among international agencies involved in the development of people-centred integrated health services delivery policies in the European Region, including HQ, the European Observatory on Health Systems and Policies, OECD and The World Bank Group and other international agencies, and relevant institutions;
  • To lead the technical work of the Alma-Ata Office on people-centred integrated health services delivery and health systems strengthening and to support inter-programmatic and inter-divisional synergies with priority Communicable and Noncommunicable Diseases to facilitate the development of health systems for better health outcomes;
  • To promote and develop training programmes on primary care and health systems strengthening;
  • To ensure that the delivery of country and inter-country work plans related to people-centred integrated health services delivery and health systems strengthening is of high quality and carried out in close coordination with the WHO Country Offices and relevant technical units and divisions of WHO / Europe as well as Headquarters;
  • 2) Core responsibilities as Programme Manager (Primary Health Care) include :

  • To provide leadership and technical oversight on all aspects pertaining to primary health related technical work;
  • To identify, in collaboration with countries, priority areas for inclusion in Biennial Collaborative Agreements and to collaborate with WHO's technical programmes to ensure a coherent that primary health care is prioritized as a key element to achieve integrated health services and universal health coverage in WHO support to these countries;
  • To lead policy dialogue with ministries of health and partner agencies on fundamental reforms of primary care to reposition this core health services function as the anchor for health promotion, public health services, specialized health services including mental health and social care / long-term care
  • To provide evidence-informed technical advice to Member States on primary care reforms at different stages on the path to universal health coverage as relevant and appropriate to individual country needs and context.
  • To develop sustainable approaches for primary health care service to ensure that people are protected, especially for vulnerable groups of people.
  • To regularly monitor and assess the performance of the technical programme through reporting.


    Essential : University degree (Master's level) in primary health care, health economics, health policy, public health, medicine, management or related field.

    Desirable : Post graduate degree or Doctorate in any of the above fields, or a combination of training and experience. Training in health systems and people-centred integrated health services delivery.


    Essential : At least 15 years of extensive and progressive experience at national and international level and proven track record in health system strengthening, people-centred integrated health services delivery policy analysis and policy advisory work, teaching and / or development / institutionalization of capacity building activities in the area of people-centred integrated health services delivery and health policy analysis.

    At least 5 years of experience in the WHO European Region in the area of people-centred integrated health services delivery advising ministries of health both EU countries and Eastern Europe / former Soviet Union.

    Demonstrated track record in positions that required strong leadership and management of highly-skilled professional teams.

    Desirable : Relevant work experience within the World Health Organization, the UN or multi- and bilateral development agencies active in the health sector.

    Relevant work experience in the field of international relations, strategic planning, managing change and team building.


    1. Demonstrated skills in modern management methods (performance measurement, design and operation of modern management information systems, planning and evaluation, etc.

    2. Demonstrated knowledge of the political, social and health systems of Member States of the European Region, in particular, countries of Central and Eastern Europe and the former Soviet Union.

    3. Demonstrated knowledge of WHO goals, health policies, its structure and functions, WHO's work and processes. 4. Diplomacy, tact, courtesy and ability to deal with and communicate effectively with senior level officials, multiple stakeholders, and professionals from diverse cultural and professional backgrounds.

    5. Strong communication and networking skills. 6. Demonstrated knowledge of standard text spreadsheet and presentation software applications.


    Respecting and promoting individual and cultural differences


    Building and promoting partnerships across the organization and beyond

    Knowing and managing yourself

    Creating an empowering and motivating environment

    Use of Language Skills

    Essential : Expert knowledge of English.

    Desirable : Intermediate knowledge of French RussianGerman.


    WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 100,800 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4721 per month for the duty station indicated above.

    Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

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