Posting Date Aug 31, 2021
Job Number 21089733
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Almaty, Esentai Tower, 77 / 7 Al Farabi Avenue, Almaty, Kazakhstan, Kazakhstan VIEW ON MAP
Brand The Ritz-Carlton
Position Type Non-Management
Located Remotely? N
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
We invite you to explore The Ritz-Carlton.
Greet and escort Residence owners, vendors and guests. Open doors and assist Residence owners / guests / visitors entering and leaving property.
Assist Residence owners / guests / visitors in and out of vehicles, including assisting with transporting groceries, luggage, and / or packages to and from cars, units and other areas.
Supply Residence owners / guests / visitors with directions if requested. Assist in maintaining a clear drive on Residences entrance.
Assist in directing all moving and delivery personnel to loading dock. Assist valet parking in movement of Residence owners and Guest vehicles.
Communicate Residence owners’ issues with vehicles to Valet Lead and assist in resolving. Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas.
Polish luggage carts and maintain cleanliness of carts. Maintain clear passage into the building and car drop off area.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises.
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.
g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and / or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.