Clerk-Reservations
St. Regis Hotels & Resorts
Astana, Kazakhstan, Kazakhstan
1 день назад

Posting Date Jun 10, 2021

Job Number 21059035

Job Category Reservations

Location The St. Regis Astana, 1 Kabanbay Batyr Avenue, Astana, Kazakhstan, Kazakhstan VIEW ON MAP

Brand St. Regis Hotels & Resorts

Relocation? N

Position Type Non-Management

Located Remotely? N

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York.

From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service.

Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite.

We invite you to explore careers at St. Regis.

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.

Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.

Answer questions about property facilities / services and room accommodations. Follow sales techniques to maximize revenue.

Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
  • protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards;
  • anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

  • Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others;
  • support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.

    Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Сообщите об этом задании
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Откликнуться
    Мой Email
    Нажимая «Продолжить», я даю согласие neuvoo на обработку моих данных и отправку уведомлений по электронной почте, как описано в Политике конфиденциальности neuvoo. В любое время я могу отозвать свое согласие или отказаться от подписки.
    Продолжить
    Форма заявки