Scientist II, Field Applications
Thermo Fisher Scientific
Abay, New York, US
4 дня назад

How will you make an impact?Provide qPCR theory, instrument, and application training to Thermo Fisher Scientific's diverse customer base through a variety of interfaces including in-person, phone and email communications.

Partners with sales reps to lead qPCR related customer support activities and solve customer escalations effectively. Act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business.

What will you do?Pre-Sales Support

  • Perform qPCR product demonstrations at customer or company sites
  • Prepare and present seminars to wide array of audiences
  • Provide service & support contract leadsPost-Sales Support
  • Provide qPCR instrument and applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers.
  • Provide qPCR troubleshooting support to customers in the field or by phone / email.Other Roles & Responsibilities
  • Acquire and maintain theoretical and practical knowledge of qPCR and dPCR applications / workflows.
  • May be required to perform other related duties as required and / or assigned.
  • Autonomously manage customer training schedule and take ownership for negotiating conflictsHow will you get here?Education
  • Requires a BA or BS in Molecular Biology, Biology, Biochemistry, or related scientific field. Masters or PhD strongly preferred.Experience
  • Requires a minimum of 3+ years of molecular biology laboratory experience. Hands-on experience of qPCR experience on market-leading platforms is essential.
  • 1+ year of working with Life Technologies / Applied Biosystems real-time PCR instruments preferred.

  • 1+ years of teaching strongly preferred. Experience in presenting technical materials in written and verbal form is critical.
  • Experience in a customer-facing role and / or providing technical and scientific presentations to a variety of audiences is strongly preferred.

    Knowledge, Skills, & Abilities

  • Think critically and with innovation to resolve complex problems efficiently.
  • Flexible & proactive leader.
  • Strong emotional intelligence.
  • Demonstrates clear and concise communication with a diverse population.
  • Embraces change & challenges the status quo.
  • Has a customer-first focus and keenly aware of market trends and competitors.
  • Typically works remotely from home office or in the field with customers.
  • Travel may range from 50% to 75%.
  • Valid Driver’s license is required.
  • Most duties are performed at field locations which may require walking within customer facilities, standing while giving presentations or conducting meetings and sitting to complete reports and sales calls.
  • Demonstrations may require moving equipment, manual dexterity, and ability to lift up to 50 pounds.
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