How will you make an impact?Provide qPCR theory, instrument, and application training to Thermo Fisher Scientific's diverse customer base through a variety of interfaces including in-person, phone and email communications.
Partners with sales reps to lead qPCR related customer support activities and solve customer escalations effectively. Act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business.
What will you do?Pre-Sales Support
Perform qPCR product demonstrations at customer or company sites
Prepare and present seminars to wide array of audiences
Provide service & support contract leadsPost-Sales Support
Provide qPCR instrument and applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers.
Provide qPCR troubleshooting support to customers in the field or by phone / email.Other Roles & Responsibilities
Acquire and maintain theoretical and practical knowledge of qPCR and dPCR applications / workflows.
May be required to perform other related duties as required and / or assigned.
Autonomously manage customer training schedule and take ownership for negotiating conflictsHow will you get here?Education
Requires a BA or BS in Molecular Biology, Biology, Biochemistry, or related scientific field. Masters or PhD strongly preferred.Experience
Requires a minimum of 3+ years of molecular biology laboratory experience. Hands-on experience of qPCR experience on market-leading platforms is essential.
1+ year of working with Life Technologies / Applied Biosystems real-time PCR instruments preferred.
1+ years of teaching strongly preferred. Experience in presenting technical materials in written and verbal form is critical.
Experience in a customer-facing role and / or providing technical and scientific presentations to a variety of audiences is strongly preferred.
Knowledge, Skills, & Abilities
Think critically and with innovation to resolve complex problems efficiently.
Flexible & proactive leader.
Strong emotional intelligence.
Demonstrates clear and concise communication with a diverse population.
Embraces change & challenges the status quo.
Has a customer-first focus and keenly aware of market trends and competitors.
Typically works remotely from home office or in the field with customers.
Travel may range from 50% to 75%.
Valid Driver’s license is required.
Most duties are performed at field locations which may require walking within customer facilities, standing while giving presentations or conducting meetings and sitting to complete reports and sales calls.
Demonstrations may require moving equipment, manual dexterity, and ability to lift up to 50 pounds.