Posting Date May 11, 2021
Job Number 21045440
Job Category Rooms & Guest Services Operations
Location Sheraton Nur-Sultan Hotel, 16 / 1 Syganak Street, Nur-Sultan, Kazakhstan, Kazakhstan VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management
Located Remotely? N
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better.
We love what we do, and we give it all we’ve got on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying.
It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Greet and escort guests to rooms. Open doors and assist guests / visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Transport guest luggage to and from guest rooms and / or designated bell area. Assist with luggage storage and retrieval.
Assist guests / visitors in and out of vehicles, including assisting guests with loading / unloading luggage. Supply guests with directions.
Arrange transportation (e.g., taxi cab, shuttle bus, limousine / sedan service) for guests / visitors, and record advance transportation request as needed.
Communicate parking procedures to guests / visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises.
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.
g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and / or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.