GBS HR Front Office Specialist
Almaty, Almatynskaia, Kazakhstan
5 дней назад

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Execute accurate service processes related to HR service line (Employee Life Cycle Mngt, Compensation & Performance, Global Mobility, Talent Acquisition, Learning) for an assigned group of employees.

Provide appropriate support for internal customers, and deliver accurate and timely processing of information for all stakeholders.

Your responsibilities

  • Service delivery : Executes and delivers assigned HR Services in compliance established Standard Operating procedures and defined Service Level Agreement(s).
  • Handles complex / escalated tasks.

  • Support service : Delivers HR Service support to the HR community, managers and employees. Shows a customer service mind-set and a proactive way of working to serve customers with a can do attitude.
  • Process optimization : Recommends enhancements / simplification of existing processes and procedures based on feedback and experience with customers.
  • Communication : Communicates information regarding policies and standards on assigned processes to internal customers as needed.
  • Data Entry : Records employee enquiries in an appropriate IT system (ticket tool). Performs data entry into appropriate systems as necessary for assigned HR.
  • Services. Maintains a high level of data quality and accuracy in the systems. Provides on-demand reports related to the process, where required.

  • Documentation : Prepares information and documents for external authorities (social security, income tax, etc.).
  • Performs local country specific scope as per assigned HR service lines.
  • Your background

  • Higher degree (preferably in HR, Law, Finance / Economics);
  • 5+ years experience in HR services / operational teams;
  • Experience in HR administration, C&P, talent acquisition, learning & development area;
  • Profound knowledge of Kazakh labor legislation;
  • Advanced MS Excel user;
  • Experience with SAP or other ERP system, experience with 1C;
  • Customer-oriented mind-set, strong communication skills;
  • Ability to perform independently with remote management;
  • Pro-active approach;
  • Quick learner, open and eager to learn new areas and tasks;
  • Attentive to details;
  • Good at multitasking and stress resistance;
  • Adaptive to continuously transforming environment.
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