IT On-Site Support Engineer
ITIL-processes knowledge : Able to articulate the vision for the IT processes used in work : Change Management, Incident Management, Request Fulfillment, Asset & Configuration Management;
EUC equipment : Able to install and maintain equipment, provide diagnosis of hardware problems;
Network and Infrastructure : Able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities.
Has knowledge of server environment, e.g. virtualization, backup systems, etc.
Microsoft products and technologies : Has knowledge of software products e.g. Operating system, Office suites, Server family, tools : MS Active Directory and Exchange tasks management;
Third-party software : Knowledge of installation and troubleshooting of office environment applications;
Good communication skills (English, Russian, Kazakh languages)
Higher professional (technical or engineering-economical) education
At least 2 years of experience in IT services, working in complex IT environment on engineer role