Job Description

Background UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply.

All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination.

All selected candidates will, therefore, undergo rigorous reference and background checks.

The 24 / 7 Security Operations Centre (SOC) in Kazakhstan is a resource cost-shared at the country level, managed by UNDSS, to support the safety and security of UN personnel, premises, assets, and operations within the United Nations Security Management System (UNSMS).

The SOC is physically located in the UN Common Premises in Almaty, Kazakhstan. It is equipped with both regular and specialist telecommunications equipment, including internet, e-mail, phones, and radios to carry out both routine and emergency work.

Such equipment dedicated for security across the UNSMS comprises the Security Communications System (SCS).

The primary function of the SOC is to monitor the security situation across Kazakhstan and relay key information, advice, and / or instructions in a timely manner to UNSMS personnel (and others as required).

Additional functions include information and data management, such as maintaining databases of security-related incidents and essential details relating to UNSMS personnel, premises, and vehicles.

The SOC is also a crucial first responder for callers in need of assistance. This could include facilitating a response from host government emergency services, as well as mobilizing UN resources.

As a fundamental safety and security resource, the SOC directly enables the work of the United Nations.

Duties and Responsibilities

It also includes development of standard operating procedures (SOPs).

g., UNDSS Field Security Associates, Security Advisor, or other UNSMS entities.

contact, callsign, warden, and distribution lists.

Performs other duties within reason as directed by UNDSS Field Security Associates or UN Security Advisor for Kazakhstan.

Institutional Arrangement

The SOC is established on a need identified through the Security Risk Management (SRM) process for Kazakhstan. The SOC Operator acts in accordance with detailed duties, which are defined in the scope of work as well as in Standard Operating Procedures (SOP), Post Orders, and other relevant security procedures.

The SOC Supervisor will maintain communication with all UN Agencies, Funds, Programs, and Offices, as well as with other local entities and UN SOCs in neighbouring countries on regular basis.

The SOC Supervisor shall ensure the 24-hour operation of the SOC in two 12-hour shifts with one operator per shift. The SOC Supervisor themselves shall work regular working hours (eight hours per day, five days per week).

The SOC Supervisor reports directly to the UNDSS Field Security Associate (FSA), under the overall guidance of the UN Security Advisor for Kazakhstan.

Competencies Core Competencies :

Cross-Functional & Technical Competencies

Consistent solutions, and deliver timely and quality results and / or solutions to fulfil and understand the real customers' needs.

Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests.

Ability to anticipate client's upcoming needs and concerns.

to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Required Skills and Experience Education :

Secondary education / high school diploma.

College diploma / / Undergraduate degree in Communications / IT or related fields will be given due consideration.

Experience :

Four (4) years (with secondary education) of relevant work experience in security or safety, emergency services, or working with communication technologies is required.

Alternatively, if in possession of Bachelor’s degree, one (1) year of relevant work experience in security or safety, emergency services, or working with communication technologies would be required.

Strong communications skills and literacy in information technology and systems (e.g., Windows, Microsoft Office) are essential.

Desirable skills and competencies :

Experience within the UN system or another international organization would be desirable.

Knowledge or previous experience with radios (HF / VHF); video / building surveillance systems; or communication technologies would be desirable.

Required language(s) at working level :

Fluency in English plus fluency in Russian and / or Kazakh.

Professional certificates :

Certifications in communications and / or information systems, or in management, would be an asset.

The following documents shall be required from the applicants :

Supervisors may ask ad hoc for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns, or other materials

Disclaimer Applicant information about UNDP rosters Note : UNDP reserves the right to select one or more candidates from this vacancy announcement.

We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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