SOC Supervisor (NPSA-4)
PNUD Argentina
Almaty, Kazakhstan
2 дня назад

Job Description

Background UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply.

All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination.

All selected candidates will, therefore, undergo rigorous reference and background checks.

The 24 / 7 Security Operations Centre (SOC) in Kazakhstan is a resource cost-shared at the country level, managed by UNDSS, to support the safety and security of UN personnel, premises, assets, and operations within the United Nations Security Management System (UNSMS).

The SOC is physically located in the UN Common Premises in Almaty, Kazakhstan. It is equipped with both regular and specialist telecommunications equipment, including internet, e-mail, phones, and radios to carry out both routine and emergency work.

Such equipment dedicated for security across the UNSMS comprises the Security Communications System (SCS).

The primary function of the SOC is to monitor the security situation across Kazakhstan and relay key information, advice, and / or instructions in a timely manner to UNSMS personnel (and others as required).

Additional functions include information and data management, such as maintaining databases of security-related incidents and essential details relating to UNSMS personnel, premises, and vehicles.

The SOC is also a crucial first responder for callers in need of assistance. This could include facilitating a response from host government emergency services, as well as mobilizing UN resources.

As a fundamental safety and security resource, the SOC directly enables the work of the United Nations.

Duties and Responsibilities

  • Ensure 24 / 7 continuity of the SOC by managing its personnel, activities, and assets. This includes personnel administration, performance monitoring, and training.
  • It also includes development of standard operating procedures (SOPs).

  • Participate in the management of the Security Communications System (SCS), including radios, phones, and other specialized communications technologies that assist in information dissemination and the tracking of UN activities, in accordance with SOPs and other policies & practices.
  • Oversee the monitoring of media and other open sources to identify relevant safety and security events or news, and to alert appropriate audiences in a timely manner, e.
  • g., UNDSS Field Security Associates, Security Advisor, or other UNSMS entities.

  • Maintain communication with host government contacts (including emergency services), and UNSMS organisations (via country security focal points), to receive and / or verify information about any security related events that could affect UNSMS personnel or activities.
  • Manage the Security Communications System (SCS), which includes specialised technologies such as the UNDSS electronic Travel Advisory application, or mass messaging platforms, to assist in the dissemination of timely, relevant, and accurate information and advisories to target audiences.
  • Develop and deliver training to UNSMS personnel on how to use different aspects of the SCS.
  • Develop and implement appropriate procedures and response capacity in the event of an emergency or crisis.
  • Participate or lead in emergency drills, exercises, and training, including communication checks and headcounts.
  • Provide technical security communications support to UNSMS organisations and find ways to enhance collaboration.
  • Managing radio frequencies, airtime, and other licensing or subscription issues for the SCS between the UN and the host government.
  • Oversee maintenance of databases of UNSMS personnel and their eligible dependents; official vehicles and UN assets (premises);
  • contact, callsign, warden, and distribution lists.

  • Maintain database of relevant safety and security incidents.
  • Development and management of a GIS (geographic information system) database.
  • Draft alerts, advisories, and reports for various target audiences and disseminate in a timely manner.
  • Manages UN Identification Card System for all UN personnel in the country.
  • Performs other duties within reason as directed by UNDSS Field Security Associates or UN Security Advisor for Kazakhstan.

    Institutional Arrangement

    The SOC is established on a need identified through the Security Risk Management (SRM) process for Kazakhstan. The SOC Operator acts in accordance with detailed duties, which are defined in the scope of work as well as in Standard Operating Procedures (SOP), Post Orders, and other relevant security procedures.

    The SOC Supervisor will maintain communication with all UN Agencies, Funds, Programs, and Offices, as well as with other local entities and UN SOCs in neighbouring countries on regular basis.

    The SOC Supervisor shall ensure the 24-hour operation of the SOC in two 12-hour shifts with one operator per shift. The SOC Supervisor themselves shall work regular working hours (eight hours per day, five days per week).

    The SOC Supervisor reports directly to the UNDSS Field Security Associate (FSA), under the overall guidance of the UN Security Advisor for Kazakhstan.

    Competencies Core Competencies :

  • Achieve Results : LEVEL 2 : Scale up solutions and simplifies processes, balances speed and accuracy in doing work
  • Think Innovatively : LEVEL 1 : Open to creative ideas / known risks, is pragmatic problem solver, makes improvements
  • Learn Continuously : LEVEL 2 : Go outside comfort zone, learn from others and support their learning
  • Adapt with Agility : LEVEL 1 : Adapts to change, constructively handles ambiguity / uncertainty, is flexible
  • Act with Determination : LEVEL 2 : Able to persevere and deal with multiple sources of pressure simultaneously
  • Engage and Partner : LEVEL 1 : Demonstrates compassion / understanding towards others, forms positive relationships
  • Enable Diversity and Inclusion : LEVEL 1 : Appreciate / respect differences, aware of unconscious bias, confront discrimination
  • Cross-Functional & Technical Competencies

  • Business Management - Results-based Management : Ability to manage programs and projects with a focus at improved performance and demonstrable results.
  • Business Management - Customer Satisfaction / Client Management : Ability to respond timely and appropriately with a sense of urgency, provide.
  • Consistent solutions, and deliver timely and quality results and / or solutions to fulfil and understand the real customers' needs.

    Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests.

    Ability to anticipate client's upcoming needs and concerns.

  • Business Management - Communication : Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication;
  • to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.

    Required Skills and Experience Education :

    Secondary education / high school diploma.

    College diploma / / Undergraduate degree in Communications / IT or related fields will be given due consideration.

    Experience :

    Four (4) years (with secondary education) of relevant work experience in security or safety, emergency services, or working with communication technologies is required.

    Alternatively, if in possession of Bachelor’s degree, one (1) year of relevant work experience in security or safety, emergency services, or working with communication technologies would be required.

    Strong communications skills and literacy in information technology and systems (e.g., Windows, Microsoft Office) are essential.

    Desirable skills and competencies :

    Experience within the UN system or another international organization would be desirable.

    Knowledge or previous experience with radios (HF / VHF); video / building surveillance systems; or communication technologies would be desirable.

    Required language(s) at working level :

    Fluency in English plus fluency in Russian and / or Kazakh.

    Professional certificates :

    Certifications in communications and / or information systems, or in management, would be an asset.

    The following documents shall be required from the applicants :

  • Personal CV or P11 , indicating all past positions held and their main underlying functions, their durations (month / year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors.
  • A cover letter (maximum length one page) indicating why the candidate considers themself to be suitable for the position.
  • Supervisors may ask ad hoc for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns, or other materials

    Disclaimer Applicant information about UNDP rosters Note : UNDP reserves the right to select one or more candidates from this vacancy announcement.

    We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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