Purpose
This is a loyalty solutions / sales specialist and delivery role responsible for selling in and project implementation of a suite of different loyalty and rewards technologies and technological platforms to enhance Visa’s innovative position and client relationships with issuers, merchants, FinTechs and drive incremental revenue for Visa in technology intensive value-added services.
Principle Responsibilities / Key Results Area
Market Knowledge
Understand loyalty technology concepts, systems, and operations, global loyalty industry market trends, loyalty ecosystems from a business, technology, process, integration and data design perspective
Understand the competitive loyalty landscape and payment / fintech vendor ecosystem within Central Asia, Kazakhstan and Uzbekistan, primarily
Develop and expand partnerships with external parties - merchants, aggregators, vendors - to arrange and coordinate partnerships, development and product activities and promotional campaigns
Help identify and deliver against the technological needs of clients (Issuers, Merchants) in markets of Central Asia, relating to innovative platform products, advanced consumer experiences and payment and rewards facilitating solutions
Effectively package, sell and deliver robust consumer loyalty solutions for clients and merchants
Develop thought leadership and best practices for delivering digitally rich customer experiences in an agile, data driven environment
Product Development and Delivery
Ensuring the successful implementation of the loyalty solutions road map through the definition of a common set of design and process standards, partnering with merchants, payment product vendors and implementation teams
Drive loyalty product sales and delivery including project management, understanding and developing solutions, processes and collateral, that allow the products and capabilities to be taken to CA delivered in a bespoke manner to clients
Work with the wider payments stakeholder groups to ensure implementation of the products and services with minimal risk & optimised delivery
Under the guidance of line manager work with the Business Development and Product teams as well as other stakeholders to implement key solutions and drive revenue targets
Responsible for client program design, documentation, client billing and vendor implementation management
Solicit and synthesize feedback from clients and the markets to influence the product development roadmap
Business Casing and Product Performance Management
Ensure creation of Business cases for new initiatives and prepare financial projections, working closely with Finance, Business Development and other stakeholders to validate assumptions
Track the performance of solution / product implementations, launches and programs, whilst providing regular reporting and dashboards (either available or personally developed)
Financial & Organizational Scope
Ensure achievement of financial targets outlined in business cases developed for the implementation of products / solutions
Must be able to work effectively in a matrix, cross-functional organization structure and participate in cross-functional projects, especially relating to innovation, benefits, consumer experiences, product and solution design & delivery.
Reporting Relationships & Interactions
Role will be located in Almaty, Kazakhstan
Individual contributor role
Interacts regularly with management in Products, Country management, Sales, etc. This individual is expected to comfortably present to and interact effectively with medium and senior Visa management and staff.
This position will involve frequent interaction and communication with key Visa stakeholders, including financial institutions, strategic merchants and vendors, government departments, processors.
Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team.
Qualifications
Required Experience (education, skills - professional / technical / business)
Bachelor’s and / or Master's degree or equivalent
Fluent English is a must
5-7 years of experience in the areas of Loyalty and Product Management, Banking or Retail
Project management knowledge and / or certification
Very strong technical and functional background in Loyalty Applications Products, having relevant UX / UI Architect experience
Experience in systems integration projects that involve open-source technologies and implementation utilizing cloud based computing and APIs
Experience in delivery of customer facing solutions with an innovation focus
Quickly adapt to rapidly evolving and changing business priorities along with
delivering programs leveraging technology and innovation
Experience with Agile development
Proven track record of successful plan execution in a fast-paced environment
Proven ability to execute independently and operate successfully within a matrix / team environment
Proficient user of all Microsoft Office products
Beneficial to have :
Knowledge of Visa's system process is a plus
International business experience is a plus
Key soft skills :
Solid interpersonal skills and ability to work effectively within a matrix organization
Strong verbal and written communication skills
Self-directed and motivated
Logical based reasoning
Service-delivery oriented
Has an entrepreneurial spirit
Results driven discipline
Other Comments
This role requires moderate levels of travel across the CIS-SEE region
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
