Technical support engineer (Technology)
Almaty, KZ
5 дней назад

TOO Siemens Kazakhstan opens the position of the Technical Support Engineer in Almaty office. The candidate will be employed by the Elite company and provided to TOO Siemens for the services rendering.

Relocation package is provided to successful candidates from Russia and other countries. The percentage of remote work is negotiable. Job Responsibilities :

  • Acquisition, triage and dispatching requests from the customers
  • Interaction with the customers and product team while working on the customer reported issues.
  • Fixing complex technical issues with development team, generating bug reports
  • Tracking of alerts coming from the monitoring systems
  • Incident documenting and analysis Expertise & competencies requirements :
  • At least 1 year of proof application support experience
  • Experience with ticket tracking tools. Jira will be a plus
  • Basics of Linux administration (Ubuntu, RedHat), basic experience with bash, grep, ssh
  • Understanding of REST concepts, POST / GET requests
  • Ability to read and understand logs, familiar with Chrome DevTools
  • Fluent spoken English and good written English
  • Empathy and outstanding communication skills Would be beneficial :
  • Experience with monitoring systems (Zabbix, Grafana)
  • CI / CD, DevOps and IT Automation (Ansible) activities experience
  • Familiarity with cloud systems (AWS) and containers (Docker, k8s) The company offers : Great experience and expertise development : the position holder will be involved in development of applications in such areas as industrial monitoring and analytics, power grids optimization, leak detection in the pipelines, and many others.
  • The business demands new ways of data processing, analysis and visualization, as well as performance optimization and process management based on cutting-edge technologies in web, big data and streaming.

    Competitive compensation and benefits package, included, but not limited to :

  • Growth Talks to ensure the career development (expert and managerial);
  • Wide range of corporate web-based trainings;
  • Corporate programs providing recognition of the employee’s input in the company’s success;
  • Aggressive bonus system designed for each type of job;
  • Social-oriented benefits such as additional paid vacation days for personal needs, material assistance, paid sick days, financial support of the health and wellbeing activities, etc.
  • Organization : Technology Company : Siemens TOO Experience Level : Experienced Professional Full / Part time : Full-time

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