night leader, front office
Alterra Inn
1 день назад
source :

Описание должности / позиции

Обязанности :

  • To be an ambassador of the Front Office and of the hotel, in and outside the work place.
  • To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role
  • To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service
  • To ensure that the privacy of the guests and the confidentiality of the information is respected
  • To be fully aware of and to report all guest comments or complaints
  • To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and recording it
  • To call the FOM or the DM for advice in serious cases or if an approval is required
  • To be aware of all VIPs visiting or staying in the hotel
  • To ensure proper completion of all CID and local government requirements concerning hotel guests and files
  • To ensure training and regular refresher courses are conducted and attended as scheduled
  • To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests
  • Требования :

  • Knowledge of hotel industry
  • The ability to foster commitment, team spirit and trust
  • Computer Skills (Word, Excel), Micros, Oper a
  • Strong verbal and written communication
  • Условия :

  • International Hotel in Almaty City Center
  • Training
  • Сообщите об этом задании

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