Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job :
We have a exciting opportunity to join our new team in Almaty, Kazakhstan, we are looking for a customer focused individual with strong leadership and commercial acumen to join our Ground Services Team as an Airport Services Duty Officer.
Reporting through to the Regional Airport Services Manager you will lead your team
Role accountabilities :
Lead the team and oversee daily activities to ensure a high standard of service delivery
Establish the team objectives and priorities ensuring these are aligned to the business
Provide input and recommendations to improve the effectiveness of the daily operation
Ensure all passenger and aircraft handling practices conform to safety and security measures
Conduct spot checks to ensure adequate standards are maintained and conduct audits with the handling company
Resolve customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling
Conduct briefing sessions for the shift
Compile a detailed station handling report
Prepare the monthly performance audit
Financial accountability across petty case expenditure
About You :
The successful candidate will ideally have :
A bachelor degree or equivalent combined with job-related experience specifically within a supervisory role for an airline or within the airport environment
Strong operational experience
Passionate about delivering the highest levels of customer service
Strong leadership skills with the ability to inspire those around you
A solid understanding of weight and balance, ramp handling and dangerous goods regulations and having completed an advanced course in passenger handling
Strong communication skills
Financial and commercial acumen with ability to interpret data and compile reports
The ability to perform duties under pressure whilst maintaining the highest levels of customer service and adhering to tight deadlines
You must be able to speak Kazakh or Russian and English, and have the legal right to live and work in Kazakhstan