Field Service Engineer
Thermo Fisher Scientific
Abay, New York, US
14 часов назад

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

Your work will have real-world impact, and you’ll be supported in achieving your career goals.*Mission*The Field Service Engineer (FSE) is a member of the Regional team for North America Semi East.

The successful candidate will report to a Field Service Supervisor and Regional Field Service Manager and be responsible for the first line service support within the region, system installations, technical escalations, and remote support.

The FSE is primarily responsible for preventive and corrective maintenance on assigned equipment. In order to successfully do so, the FSE will have to develop positive working relationships with immediate colleagues and other teams such as Global Technical Support, Applications, and Account Management.

The FSE must be able to work independently under stressful situations (time pressure, expectations), understand the importance of customer satisfaction, and achieve success through integrity, intensity, involvement, and innovation.

  • The Position*Specific deliverables associated with this opportunity include : * Provide first line support on assigned products including phone, email, and onsite support for maintenance and repair* Provide individual and situational leadership* Provide remote support to colleagues and customers* Successfully complete technical training as required* Adhere to technical and administrative processes*Position Requirements*The successful candidate will possess the following combination of education and experience : * University degree in technical direction, or a combination of education and experience that demonstrates the required skills (Associates, Bachelor's or Military Experience)* Experience in high-tech industry in service, development, or manufacturing* Experience with analytical equipment (electronics troubleshooting, (ultra-)high vacuum, software, physics, mechanics) such as Electron Microscopes, Wafer steppers, Medical Equipment (e.
  • g. MRI-scan)* Individual drive and the ability to be highly productive without immediate supervision* Travel (30% - 50%)* Working proficiency in English (verbal and written)* A valid driver's license* Able to obtain a valid passport for international travel*Competencies Customer Focus* Communication* Planning, Prioritizing, and Goal Setting* Decisiveness* Team Work* Flexibility* Decision Making and Problem Solving* Results FocusAt Thermo Fisher Scientific, each one of our 90,000 extraordinary minds has a unique story to tell.

    Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer. Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

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