Customer Service Specialist
26 дней назад

Within the framework of Sanofi global business strategy, contribute to the achievement of the company’s objectives by maximizing the availability of products to the market, through an efficient supply chain organization and process.

Key responsibilities

  • Following-up of the contracts, addendums and agreements, shipment documents with the clients;
  • Working with the current orders according to the approved and agreed commercial conditions (preparing and follow-up of specifications, invoices, way-
  • bills, etc.) in a required timeline, assistance in deliveries to customer warehouse;
  • Make sure order cycle is in place with high level of efficiency.
  • Providing information on the product availability;
  • Organizing and following-up of customer’s files;
  • Providing warehouse with all the necessary documents on the clients orders;
  • Processing customer’s claims for shortages, damages, requests for credit-notes;
  • Processing of credit notes;
  • Perform back order management;
  • Coordination of payment issues with Credit and Commercial Department (request for deliveries);
  • Controls the payment terms, credit limit, and unblocking requests if the case
  • Follows up the contracts with distributors
  • Requirements

  • Higher education
  • Good experience / knowledge of the customer service field
  • Fair experience in distribution, with strong preference for broad-based experience within the pharmaceutical sector
  • Experience and skills in SAP and Microsoft Office
  • At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers.

    We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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