Posting Date Apr 19, 2021
Job Number 21036744
Job Category Rooms & Guest Services Operations
Location The St. Regis Astana, 1 Kabanbay Batyr Avenue, Astana, Kazakhstan, Kazakhstan VIEW ON MAP
Brand St. Regis Hotels & Resorts
Position Type Non-Management
Located Remotely? N
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York.
From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service.
Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite.
We invite you to explore careers at St. Regis.
Process all guest check-ins, check-outs, room assignments, and room change / late check-out requests. Secure payment; activate / reissue room keys.
Ensure rates match market codes, document exceptions. Verify / adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.
follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests / visitors. Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention / Security of any reports of theft.
anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.