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Guest Relations :
1.Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
2.Engageguests in conversation regarding their stay, property services, and areaattractions / offerings.
3.Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching / listening to guest preferences and actingon them whenever possible.
4.Addressguests' service needs in a professional, positive, and timely manner.
5.Thankguests with genuine appreciation and provide a fond farewell.
6.Assist other employees toensure proper coverage and prompt guest service.
1.Talk with and listen to other employees toeffectively exchange information.
2.Speak to guests and co-workers using clear,appropriate and professional language.
3.Discuss work topics, activities, or problems with coworkers,supervisors, or managers discreetly and quietly, avoiding public areas of theproperty.
Working with Others :
1.Support all co-workers and treat them with dignity andrespect.
2.Handle sensitive issues with employees and / or guests withtact, respect, diplomacy, and confidentiality.
3.Develop and maintain positive and productive workingrelationships with other employees and departments.
4.Actively listen to and consider the concerns of otheremployees, responding appropriately and effectively.
5.Partner with and assist others to promote an environment ofteamwork and achieve common goals.
Job Summary Monitor club lounge for seating availability, service, safety, and well being of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
Prepare and serve hot, cold, and / or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly.
Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-
up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook.
Forecast additional meal requirements and communicate special requests to the kitchen. Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds; and stand, sit, or walk for an extended period of time or for an entire work shift.
Perform other reasonable job duties as requested by Supervisors.The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.