Job Description Summary
GE Gas Power Services Europe provides the largest power plant services portfolio in the industry, including parts, repairs and field services for Gas Turbines & Combined Cycle plants.
The Customer Fulfillment Manager (CFM) is responsible for ensuring efficient, proactive and on time project creation, demand placement & follow up, customer billing, financial project management, status report generation to support Customer Service Leaders (CSL).
This Center of Excellence (CoE) team demonstrates accountability for financial, functional, business, and broad company objectives within Gas Power Services.
This role requires fluency in Russian and English.
Roles and Responsibilities
Owns end to end Purchase Orders / contract execution, from receipt of Customer’s order to collection of cash for all operations of Transactional (TX) Service / Repair activities in Europe Region, in coordination with Region Customer Service Leaders (CSL)
Understands Contractual / Transactional terms and conditions of the assigned customers and contracts, manages proper project set up on ERP’s and defines financial (billing, cost, margin etc) figures and target dates / milestones for assigned scope and follows up target plan with all relevant parties (Customers, Vendors, Finance departments etc)
Manages service / repair / part order placements for assigned scope and follows up all operational activities from order receipt to delivery & billing.
Supports Contractual Services Inventory management steps
Initiates external billing processes in GE’s various ERP systems, also in local systems where necessary and make sure all external invoices reach to Customer Contact
Generates regular reports around COE tasks
Periodic interaction with Parts, Logistics, Sourcing and Account Receivables, Accounts Payable etc teams.
Supports regional CSL’s on customer information where needed
Engagement with ERP enhancements, integrations and deployment. If necessary, participate in UAT / SIT and ensure adoption & adherence to systems & processes.
Support region team on other possible operational fulfillment activities
Bachelor’s Degree from an accredited university. (Engineering is +)
5 years’ Experience in operations, supply chain, logistics, sourcing, project management or demand planning etc. roles.
Proficient in various ERP’s (SAP, Oracle Alpha / Charlie) with ability to learn and adapt to new systems
Strong attention to detail and drives complete resolution
Ability to work under time and performance pressure
Fluent in the English and Russian is must.
Strong oral and written communication skills.
A third language will be plus.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills.
Strong customer focus solution orient.
Ability to work with multiple & competing priorities in a fast-paced environment
Relocation Assistance Provided : No