Content Training Quality Lead
Are you an experienced support professional? Do you have a never-ending will to learn and teach others? If this sounds like you, then we’d love to chat!
What you'll be doing
Establishing and leading a team of CTQ Specialists in Kazakhstan.
Experiment and implement new processes and rhythms that take our quality to an even higher level
Own and innovate our onboarding and ongoing training.
Create a flow for checking the quality of our support working alongside QA managers throughout Wolt.
Take responsibility to ensure that our support content is accurate and kept up to date.
Work together with our Head of Customer Support and Support Managers to develop strategies to improve customer experience and satisfaction while creating engaged customers.
Our humble expectations
You have already managed a training, quality or content process for another support team.
You understand the importance of quality and also a builder who can make something out of nothing
You are detail oriented and enjoy learning and teaching others how to use our Customer Support tools.
You are a clear communicator with all stakeholders and can explain your vision and ideas.
You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced tech company environment.
You have management experience and will be able to hire and inspire a team of CTQ Specialists
You are fluent in both written and spoken English and Kazakh.