Posting Date Jun 06, 2022
Job Number 22093428
Job Category Reservations
Location Renaissance Atyrau Hotel, 15 B Satpayev Street, Atyrau, Kazakhstan, Kazakhstan VIEW ON MAP
Brand Renaissance Hotels
Relocation? N
Position Type Non-Management
Located Remotely? N
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation.
Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide.
If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people.
Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like you.
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities / services and room accommodations. Follow sales techniques to maximize revenue.
Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
