Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level.
Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market.
Includes but is not limited to achieving revenue, profit and / or TCE goals for that segment / entity.
Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
Represents services on product or solution core teams and provides service requirements into product development stages / phases, e.
g., Product warranty support and cost analysis, and Service Product Marketing content / collateral.
Performs business analysis, identifies root cause, and develops recommendations / solutions to drive business improvements.
Collaborates with regions / WW regarding service and support planning, implementation and performance.
Responsible for revenue and margin contribution of one solution or related set of services.
Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
Leads key business initiatives in support of operational or financial improvement .
Education and Experience Required :
Typically 5+ years to establish proven track record in directly related business.
Typically first level university degree or equivalent work experience; advanced degree is a plus .
Knowledge and Skills :
Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market.
General technical understanding of products.
Problem detection and analysis of root cause.
Leads teams to achieve results.
Proficiency with desktop applications and familiarity with financial reporting tools.
Moderate level of planning, project management and change management skills.
Good communication skills.
Influence within same team and level.