The Key Account Manager provides the key client relationship to a client or clients through relationships with senior managers in the client organization.
Grows revenue by leveraging the full IQVIA offerings and identifying new business opportunities.
Understands the key priorities of the client to achieve and exceed the assigned revenue and growth goal in assigned accounts.
Develops, grows, and maintains the relationship between the organization and clients, with a focus on client retention, sales and revenue growth.
Works closely with other IQVIA functions (i.e. Consulting, Primary Market Research, Technology) to coordinate the best solution for the client.
Participates in sales / proposal presentations in face-to-face meetings with potential clients.
Identifies contract expansion opportunities within assigned account(s) and elevates for qualification and decision to pursue.
Represents the company to the client and the client to the company in all sales related activities.
Monitors client satisfaction with contracted deliverables and provides feedback to Account team members on level of customer satisfaction.
Effectively manage renewals and subscriptions.
As required, may participate in contract renewal efforts on large multi-year contracts.
Bachelor's degree or its equivalent
6+ years of relevant sales or account management experience gained either in B2B space (e.g. Technology or Consulting professional services) or in the healthcare industry
Consultative selling skills
Demonstrated account and client relationship management skills
Adaptable, team player and fast learner who understands how to manage and grow successful client relationships
High degree of proactive problem-solving skills
Excellent presentation skills
Fluent in English