Customer Fulfillment Manager
GE Gas Power
Almaty (City), Kazakhstan
1 день назад


Job Description Summary

GE Gas Power Services Europe provides the largest power plant services portfolio in the industry, including parts, repairs and field services for Gas Turbines & Combined Cycle plants.

The Customer Fulfillment Manager (CFM) is responsible for ensuring efficient, proactive and on time project creation, demand placement & follow up, customer billing, financial project management, status report generation to support Customer Service Leaders (CSL).

This Center of Excellence (CoE) team demonstrates accountability for financial, functional, business, and broad company objectives within Gas Power Services.

This role requires fluency in Russian and English.

Job Description

Roles and Responsibilities

  • Owns end to end Purchase Orders / contract execution, from receipt of Customer’s order to collection of cash for all operations of Transactional (TX) Service / Repair activities in Europe Region, in coordination with Region Customer Service Leaders (CSL)
  • Understands Contractual / Transactional terms and conditions of the assigned customers and contracts, manages proper project set up on ERP’s and defines financial (billing, cost, margin etc) figures and target dates / milestones for assigned scope and follows up target plan with all relevant parties (Customers, Vendors, Finance departments etc)
  • Manages service / repair / part order placements for assigned scope and follows up all operational activities from order receipt to delivery & billing.
  • Supports Contractual Services Inventory management steps
  • Initiates external billing processes in GE’s various ERP systems, also in local systems where necessary and make sure all external invoices reach to Customer Contact
  • Generates regular reports around COE tasks
  • Periodic interaction with Parts, Logistics, Sourcing and Account Receivables, Accounts Payable etc teams.
  • Supports regional CSL’s on customer information where needed
  • Engagement with ERP enhancements, integrations and deployment. If necessary, participate in UAT / SIT and ensure adoption & adherence to systems & processes.
  • Support region team on other possible operational fulfillment activities
  • Required Qualifications

  • Bachelor’s Degree from an accredited university. (Engineering is +)
  • 5 years’ Experience in operations, supply chain, logistics, sourcing, project management or demand planning etc. roles.
  • Proficient in various ERP’s (SAP, Oracle Alpha / Charlie) with ability to learn and adapt to new systems
  • Strong attention to detail and drives complete resolution
  • Ability to work under time and performance pressure
  • Fluent in the English and Russian is must.
  • Desired Characteristics

  • Strong oral and written communication skills.
  • A third language will be plus.
  • Demonstrated ability to analyze and resolve problems.
  • Ability to document, plan, market, and execute programs.
  • Established project management skills.
  • Strong customer focus solution orient.
  • Ability to work with multiple & competing priorities in a fast-paced environment
  • Additional Information

    Relocation Assistance Provided : No

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