Country Service Manager
ABB
Almaty, Almatynskaia, Kazakhstan
2 дня назад
  • Opportunity to join a strong international company known for advanced technology and innovation;- Recognition of professional achievements and global development opportunities;
  • A package of social benefits;- Opportunity to work with friendly team of great professionals.
  • Tasks :

  • Ensures implementation of Service strategy within the Country, in line with global divisional and regional initiatives;
  • Represents Country Service at the Country Management team and at the Oversight Country Service team;
  • Drives the overall ABB Service in the country and determines Service sales and delivery targets. Takes responsibility and accountability for the profit and loss of the country Service organization.
  • Drives the annual budget setting via Order Commitment Sheet for service business and responsible for delivering / exceeding annual service budgets;
  • Implements and monitors progress of cross functional tools and processes (HSE, FSM, CSC, SOMA, NPS, Training & Development).
  • Implements the Service account management concept and the common sales platform;
  • Lead the service growth with responsibility of the growth initiatives. Drives the entries into new markets and other local growth initiatives.
  • Sets up local service stations;
  • Leads the development of Customer Contact Management (CCM) at Country level and takes responsibility of all local customer facing activities;
  • Promotes synergies and develops Service delivery processes to drive efficiency based on Group Service strategy. Drives operational excellence and continuous improvement of the business focusing on customer satisfaction.
  • Promotes sharing of experience and leading practices in Service globally and shares success stories;
  • Drives Service Safety and enforces a Service safety and integrity culture throughout the Service organization;
  • Responsible for hire / fire of service team in country. Ensures that the area of responsibility is properly organized, staffed, skilled and directed.
  • Requirements :

  • University degree;
  • At least 5 years of previous experience in similar position;
  • Fluent in English, Russian;
  • Advanced user of MS Office;
  • Experience in working with SAP will be advantage;
  • Quick learner to understand and evaluate different approaches;
  • Teamwork, collaboration and good communication skills.
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