Ensures that all IT, telecoms and audiovisual equipment and systems conform to standards and are in good working order.
Applies the brand's quality standards.
Masters all the systems and applications used in the hotel.
Is responsible for the correct installation of technical IT, telecoms and audiovisual equipment and ensures it is in good working order.
Communication with external service-providers.
As the hotel's multimedia expert, gives hotel personnel technical training as required (equipment, handling or jargon) to ensure they can respond swiftly to future customer queries
Ensures that all equipment available is duly respected and meets all safety norms and conformity regulations (eg. the CNIL declaration of personal data in France).
Applies hotel safety regulations (fire hazards etc).
Monitors technological developments, keeps up-to-date with technological innovations and makes suggestions.
He is the "technology" point of reference for employees.
Participates in customer briefings.
Intervenes if there are any problems before or during the event. Is reactive and proposes solutions.
Contributes to the satisfaction of individual guests by ensuring the technical team has the skills needed to resolve simple and recurrent problems.
Monitors technological developments and latest progress.
Together with the Event and F&B Managers and the customer, prepares the "connectivity" specifications for the meeting as sold.
Manages and coordinates the event.
Has a strong functional link to all departments in the hotel.
Analyses customers' explicit and implicit needs.
Takes part in an advisory sales approach by optimizing the relation between suitable technologies / price / margin.
Helps promote the Meeting offer by providing high quality services and making proactive suggestions, may help draw up the proposal in advance of an event.
Respects the hotel's commitments to the "Environment Charter" (energy saving, recycling and sorting waste etc).
This role involves close liaison with key suppliers and working closely with the IT Project Management team in Moscow.
The role is to ensure that the IT infrastructure is consistently up and working, maintain & secured and compliant with ACCOR standards.
Strong knowledge of Property Management System (Opéra), point of Sale (Micros) and demonstrated interest in hotel systems (Property management system, BMS, TV, phone ) is required.
High Technical competences are required in windows system, network (Cisco) and VOIP system (Siemens)
Comfortable office in Almaty City Center
Please send your CV in English Language, with indication of Salary Expectation