Posting Date Jun 20, 2022
Job Number 22089169
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Almaty, Esentai Tower, 77 / 7 Al Farabi Avenue, Almaty, Kazakhstan, Kazakhstan VIEW ON MAP
Brand The Ritz-Carlton
Relocation? N
Position Type Non-Management
Located Remotely? N
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
We invite you to explore The Ritz-Carlton.
POSITION SUMMARY
Complete designated cashier and closing reports in the computer system. Review shift logs / daily memo books and document pertinent information in logbooks.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
Sell a room / accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented.
Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.
ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
