The Role :
Applications Support Coordinator will work with customers and stakeholders to support applications in organization.
Software License Management (SLM) : basic knowledge of SLM will be good to start on this position.
The focal point in purchasing licenses. Coordination work between business, procurement department and suppliers.
Maintaining the master list of purchased licenses
Approving & denying software purchases and installs
Storing proof of license and / or media in a restricted manner
Educating users on policy and procedures
Applications in organization are mostly from vendors; some applications are global in the corporate world and the same in other business units;
some applications used by company and 3rd party contractors;
Communication with vendors, central team, contractors and customers will play key role to support applications;
Troubleshooting, testing, installation, uninstallation, maintenance, compliance, access management, etc is required for this position.
Conducting self-audits to ensure compliance
Addressing / resolving questionable installations
Handling licensing issues / questions from information users
Providing license compliance reports
Supporting users in licenses issues and resolving those issues
Preparing and presenting weekly update reports to management