Contract: Application Support Coordinator
EXPATS DIRECT LIMITED
Atyrau
6 дней назад

The Role :

Applications Support Coordinator will work with customers and stakeholders to support applications in organization.

  • Software License Management (SLM) : basic knowledge of SLM will be good to start on this position.
  • The focal point in purchasing licenses. Coordination work between business, procurement department and suppliers.
  • Maintaining the master list of purchased licenses
  • Approving & denying software purchases and installs
  • Storing proof of license and / or media in a restricted manner
  • Educating users on policy and procedures
  • Applications in organization are mostly from vendors; some applications are global in the corporate world and the same in other business units;
  • some applications used by company and 3rd party contractors;
  • Communication with vendors, central team, contractors and customers will play key role to support applications;
  • Troubleshooting, testing, installation, uninstallation, maintenance, compliance, access management, etc is required for this position.

  • Conducting self-audits to ensure compliance
  • Addressing / resolving questionable installations
  • Handling licensing issues / questions from information users
  • Providing license compliance reports
  • Supporting users in licenses issues and resolving those issues
  • Preparing and presenting weekly update reports to management
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