Field Technical Support Consultant Astana, Astana
Hewlett Packard Enterprise
Astana, Astana
21 час назад

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

At Hewlett Packard Enterprise (HPE), you will be an integral part of a diverse team with curious minds focused on changing the way we live, work and play.

We are a dynamic, fast-pace culture that thrives on partnering with and supporting our customers in making bold moves to revolutionize the world and make a difference for humanity.

We are looking for Field Technical Support Consultant to join our team!

How you'll make your mark :

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk / complexity.

Integrate technical knowledge and business understanding to create solutions for customers.

Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.

Identify potential escalations and alert management proactively.

Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.

Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.

Balance internal needs with customer needs within defined parameters.

May identify additional services that could lead to future service revenue growth.

May provide technical consulting during contract renewal discussions.

Build strong relationship with management in assigned accounts.

Influence delivery decisions on assigned account plans.

Drive Customer Expectation management as part of escalation process.

Manage small projects / programs in the team.

About you :

Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.

Broad knowledge of company products and services offerings.

Basic knowledge of corporate organization, job, and policies.

Comprehensive business, technical, or functional knowledge.

Well versed in core technical competencies (OS, networking, core company applications).

Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.

Active listening skills and ability to adjust messages to audience level.

Problem-solving skills (proactive, reactive and creative).

Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.

Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.

Basic project management, communication, and analytical skills.

What we can offer you :

Work That Fits Your Life

Wellness and Health Programs

Socially Engaged Community

Exciting Workplace Experience

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