Field Service Engineer
5 дней назад

Mechanical Field Service Engineer (FSE) based in Kazakhstan

Create a better future

Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.

It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero enabling our customers to move towards zero emissions in mining and cement.

We need your skills, curiosity and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.

About the role

The Mechanical Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment, as well as providing technical support.

You need to establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

The job is based in Kazakhstan and is a rotation type of job at mine sites such as Aktogay, Bozshakol and others.

Kazakhstan field service department is responsible for the daily service of the mechanical equipment located in the various locations around Kazakhstan.

The primary office location is in Karaganda city. We are a fast-growing department, and we are looking for smart and talented new members to join our superior team.

Your responsibilities :

  • Basic troubleshooting, installation, maintenance and repair on designated equipment such as Mills, Crusher, Flotation, Pumps, Filtration, Conveyors, Gearboxes.
  • Completing Preventative Maintenance and field modifications.
  • Ordering and managing repair parts cycle times.
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Communicate with global service team
  • Maintaining daily communications with customers to ensure resolution and proper follow-up.
  • Meeting Health and Human Services, Environmental Health and Safety and / or all other applicable regulatory requirements.
  • Utilizing the escalation process to resolve customer service delivery issues.
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
  • Daily and weekly reporting
  • Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA, FDAб OHSAS 18001, ISO 9000 etc.
  • Working schedule : Rotation 28 x 28 before pandemic. Now 10 weeks on 6 weeks off.

    Qualifications & Requirements :

  • Bachelor’s degree of Mechanics
  • Mining Field Service work experience
  • English knowledges - upper intermediate or upper level
  • Valid driver’s license and good driving experience
  • Experience interfacing with both internal team members and external customers as part of a solution based service process.
  • Proven record of being reliable and accountable for all aspects of their job.
  • Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook
  • Skills - Mechanics; Electrical Engineering; Hydraulics; Diagnostics; Powertrain; Engineering; Troubleshooting; Communication;
  • Work independently ;Time management;
  • Application and contact

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